Returns & Refunds

Return window

You can request a return within 7 days of delivery for items that are damaged, faulty, incomplete or significantly different from the listing.

Items must be unused and in their original packaging where possible.

Items we cannot accept

Opened personal care and hygiene products, perishable groceries, and custom-made items — unless they arrived damaged or expired.

How to request a return

Open the order in your account and raise a dispute, or contact support with photos of the item. Our team reviews the claim with the seller.

Refunds

Approved refunds are returned to the original payment method — Mobile Money or card — within 3–7 working days of the item being collected or verified.